Driving growth, innovation, and ROI for global enterprises
I’ve had the privilege of working with companies like UiPath, Blue Prism, Dell, and IBM, leading teams, implementing enterprise-wide automation, and guiding cloud migrations across North and South America.
Some of my proudest achievements include:
• Growing annual sales from $0 to $4 million in a new region
• Increasing product revenue by 300% in 3 years
• Leading automation initiatives that delivered 20% average ROI
I’m fluent in English and Portuguese, conversational in Spanish, and bring a global mindset from working across the US, Brazil, Germany, the Netherlands, and more.
● Served on the enterprise success program team and offered services to customers, like consulting, assessments, advanced troubleshooting, infrastructure planning, maintenance and expansion, among others.
● Managed customer relationships to enhance satisfaction and engagement, ensuring timely software updates, minimizing churn, and driving increased adoption both horizontally and vertically. Achieved over 95% approval from customers based on surveys.
● Guided customers through cloud migration readiness and successfully executed migrations to AWS and Azure, ensuring seamless transitions and minimal disruptions.
● Assisted customers from US and Brazil with their issues in support cases.
● Highest performance achieved in all metrics related to ticket resolution.
● Kept key customers engaged and helped them solve critical issues.
architecture solutions.
● Helped customers in the US and Brazil with software utilization issues.
● Assisted customers with software implementation and changing architecture providing consulting services.
● Provided support in English, Portuguese, and eventually in Spanish.
● Helped design, manage, and implemented a system for the Brazilian army that replaced their current communications
system, improving reliability and with savings of around 50% per year.
● Launched more than 80 new products, achieving a 300% sales increase, and implemented new processes that enabled the selling of third-party items such as printers, monitors, disks, and UPS solutions.
● Directed media strategy for product dissemination across newspapers, magazines, websites, social media, and emerging online platforms, including the planning and execution of media campaigns and development of new channels.
● Secured over $1 million in quarterly savings by leading a tax revision on monitors, while driving a 150% increase in S&P revenue over three years through product expansion and strategic sales support.
● Partnered with software vendors such as McAfee, Symantec, and Commvault, while emphasizing training and development to build high-performing commercial and technical teams focused on IT solutions.
● Designed and implemented new sales support processes for inside sales and channel partners, achieving a 400% sales increase in the first year and establishing a scalable foundation for growth.
● Served as Product Manager for IBM AS/400, overseeing business development, reseller recruitment, and training programs that positioned the product line as the second largest and most profitable within the IBM Division.
● Built strong partner ecosystems by training and certifying over 1,000 reseller technicians, forging alliances with consulting firms, and providing continuous sales support to strengthen customer solutions.
● Acted as company spokesperson and successfully launched new product lines in Latin America, while creating and managing the Ingram Micro Academy, delivering hundreds of IT-focused courses to the reseller community.
● Directed ERP strategy and development, including BPCS customization and integration, while implementing centralized backup automation, fiber optic networks, and the company’s first centralized storage system to improve reliability and scalability.
● Led IT initiatives during a $40M plant restructuring, integrating automation systems with ERP, modernizing telecommunications to strengthen office–plant connectivity, and ensuring business continuity through the Y2K compliance project.
● Championed innovation across South America by leading regional IT projects, launching the company’s first local website, and driving large-scale infrastructure implementations that optimized performance and streamlined operations.
● Provided both pre- and post-sales support to customers and sales teams, advising on system design, implementation best practices, and long-term infrastructure planning to improve reliability and performance.
● Implemented AS/400 systems on customer premises, including complex deployments for BPCS customers, ensuring smooth transitions, stable operations, and adherence to business requirements.
● Completed extensive training and earned multiple certifications on the AS/400 platform, specializing in communications, networking, office automation, and system tools such as backup, recovery, and high-availability solutions.
● Managed implementations of MIMIX high-availability systems, strengthening customers’ disaster recovery strategies and reducing downtime risks through robust replication and failover processes.
