Driving growth, innovation, and ROI for global enterprises
I’ve had the privilege of working with companies like UiPath, Blue Prism, Dell, and IBM, leading teams, implementing enterprise-wide automation, and guiding cloud migrations across North and South America.
Some of my proudest achievements include:
• Growing annual sales from $0 to $4 million in a new region
• Increasing product revenue by 300% in 3 years
• Leading automation initiatives that delivered 20% average ROI
I’m fluent in English and Portuguese, conversational in Spanish, and bring a global mindset from working across the US, Brazil, Germany, the Netherlands, and more.
Experience
● Served on the enterprise success program team and offered services to customers, like consulting, assessments, advanced troubleshooting, infrastructure planning, maintenance and expansion, among others.
● Managed customer relationships to enhance satisfaction and engagement, ensuring timely software updates, minimizing churn, and driving increased adoption both horizontally and vertically. Achieved over 95% approval from customers based on surveys.
● Guided customers through cloud migration readiness and successfully executed migrations to AWS and Azure, ensuring seamless transitions and minimal disruptions.
● Assisted customers from US and Brazil with their issues in support cases.
● Highest performance achieved in all metrics related to ticket resolution.
● Kept key customers engaged and helped them solve critical issues.
architecture solutions.
● Helped customers in the US and Brazil with software utilization issues.
● Assisted customers with software implementation and changing architecture providing consulting services.
● Provided support in English, Portuguese, and eventually in Spanish.
● Helped design, manage, and implemented a system for the Brazilian army that replaced their current communications
system, improving reliability and with savings of around 50% per year.
● Launched more than 80 new products, achieving a 300% sales increase, and implemented new processes that enabled the selling of third-party items such as printers, monitors, disks, and UPS solutions.
● Directed media strategy for product dissemination across newspapers, magazines, websites, social media, and emerging online platforms, including the planning and execution of media campaigns and development of new channels.
● Secured over $1 million in quarterly savings by leading a tax revision on monitors, while driving a 150% increase in S&P revenue over three years through product expansion and strategic sales support.
● Partnered with software vendors such as McAfee, Symantec, and Commvault, while emphasizing training and development to build high-performing commercial and technical teams focused on IT solutions.
● Designed and implemented new sales support processes for inside sales and channel partners, achieving a 400% sales increase in the first year and establishing a scalable foundation for growth.
● Served as Product Manager for IBM AS/400, overseeing business development, reseller recruitment, and training programs that positioned the product line as the second largest and most profitable within the IBM Division.
● Built strong partner ecosystems by training and certifying over 1,000 reseller technicians, forging alliances with consulting firms, and providing continuous sales support to strengthen customer solutions.
● Acted as company spokesperson and successfully launched new product lines in Latin America, while creating and managing the Ingram Micro Academy, delivering hundreds of IT-focused courses to the reseller community.
● Directed ERP strategy and development, including BPCS customization and integration, while implementing centralized backup automation, fiber optic networks, and the company’s first centralized storage system to improve reliability and scalability.
● Led IT initiatives during a $40M plant restructuring, integrating automation systems with ERP, modernizing telecommunications to strengthen office–plant connectivity, and ensuring business continuity through the Y2K compliance project.
● Championed innovation across South America by leading regional IT projects, launching the company’s first local website, and driving large-scale infrastructure implementations that optimized performance and streamlined operations.
● Provided both pre- and post-sales support to customers and sales teams, advising on system design, implementation best practices, and long-term infrastructure planning to improve reliability and performance.
● Implemented AS/400 systems on customer premises, including complex deployments for BPCS customers, ensuring smooth transitions, stable operations, and adherence to business requirements.
● Completed extensive training and earned multiple certifications on the AS/400 platform, specializing in communications, networking, office automation, and system tools such as backup, recovery, and high-availability solutions.
● Managed implementations of MIMIX high-availability systems, strengthening customers’ disaster recovery strategies and reducing downtime risks through robust replication and failover processes.
Sergio is an exceptional technical professional and a true team player. From day one, he was always willing to help his teammates, arrived fully prepared for every meeting, and consistently went the extra mile for his customers. He possesses a remarkably deep technical aptitude and is a phenomenal troubleshooter. If a customer faced a complex issue, Sergio was the first to spin up his lab environment to reproduce and solve the problem firsthand.
When handling tough customer situations, Sergio was incredibly strategic. He didn’t just react to problems; he built structured action plans tailored to how he could best support the customer and restore their confidence. On top of that, his forward-thinking mindset shone through his adoption of AI, which he leveraged masterfully to increase his efficiency, scale his impact, and help even more customers.
Based on his strong performance during his time with us, we were already planning to expand his scope to help support some of our most complex LATAM accounts alongside his US responsibilities. His ability to connect deeply with clients, paired with his fluency in the regional languages, made him the perfect fit to drive success across both markets.
Any organization looking for a dedicated, highly technical, and strategic professional would be incredibly lucky to have Sergio.”
Sergio is the definition of a quick study. The Cloudflare product suite is massive and deeply technical, yet he was able to master complex edge architectures at the quick pace our clients required.
What truly sets him apart, though, is his relentless proactivity. He doesn’t just wait for escalations to land on his desk—he actively seeks out technical bottlenecks and solves them before they impact the customer. Whenever a high-priority request or critical incident popped up, Sergio was always the first to raise his hand, jump on a call, and navigate a path forward with absolute composure.
Beyond his sharp technical acumen, he is an incredibly personable and empathetic teammate. He has a rare ability to translate dense, high-level technical concepts into clear, actionable advice for customers, instantly building trust. Internally, he brought fantastic energy to our CS peer group and was always willing to jump in and unblock a teammate.
Sergio is a top-tier technical talent. If you are looking for a proactive, brilliant engineer who can interface directly with your highest-value enterprise clients, Sergio fits the bill.”
His commitment to ensuring client success was unmatched—he proactively identified opportunities for optimization and went above and beyond to address some of UiPath’s largest customer needs. Sergio was also a natural collaborator, bridging the gap between technical and business teams with ease, fostering trust, and driving results.
On a personal note, Sergio cared. Always asked how I was doing and made sure to watch and cheer for my sports teams (Go Pacers!) 🙂
Any organization would be lucky to have Sergio on their team. He brings a rare combination of technical acumen, strategic thinking, and a passion for delivering value. Highly, highly recommend him!”
